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Frequently asked questions

Everything you may want to know before you arrive.

What time are check-in and check-out?

Check-in is from 3pm and check-out is by 11am. Early arrival and late departure can be arranged subject to availability.

Do I need to be a guest to dine or attend an event?

No. Many restaurants and shows welcome visitors, subject to availability and any applicable admission terms.

What amenities come with a stay?

Guests enjoy concierge, valet, a rooftop pool, a fitness studio and access to the spa’s thermal circuit.

Is breakfast included?

Breakfast is included with selected rates and available at Verde Brasserie from 7am for all other guests.

Is parking available?

Yes. Valet parking is available 24 hours, and electric vehicle charging is offered in the garage.

Are pets welcome?

Small, well-behaved pets are welcome in selected rooms for a modest cleaning fee. Please tell us when you book.

How do I cancel or change a booking?

Most rates can be changed free of charge up to 48 hours before arrival. Please see our terms for details.

How do I plan a celebration?

Contact our team through the website and we will arrange private events, meetings and bespoke gatherings.

Begin your stay

Still have questions?

Our concierge is available around the clock to help with anything we have not covered here.